Front Desk Training Manual Template

Training is a continuing process.

Front desk training manual template.

This template contains a title page copyright page table of contents chapter pages and an index. Front desk training is a key element in your front desk staff s understanding and respecting how you want things done. Main functions of bell desk department 6 stages of the guest check in procedure with flowchart types of common guest complaints in hotels different booking source of hotel reservation with examples 6 stages of reservation process in hotel with flowchart front office department security functions. This makes it easier for one to deal with future predicaments.

You can create your own design or use a front desk procedures manual template as a guideline. Front office receptionist training learning guide front office fundamentals first impressions form opinions get the most from your receptionist and front office personnel and convert a cost center into a income producing profit center for your practice. Everything you need to train and continue professional development for the front desk staff from etiquette and organization tips to a checklist and worksheet templates. Involving oneself with activities relevant to the performed task will further enrich one s knowledge and experiences.

This may be someone already in the position the front desk staff supervisor or perhaps a member of the human resources team. Job duties overview performance expectations daily to do list monthly task list front desk backup procedure customer service answering phones voice mail greeings greeting visitors department directory faculty staff mail mailboxes mail procedures mail postal charges reconciliation packages express mail. Prepare front desk training a service agreement. Latest front office training.

Use this template to create a user s manual or employee handbook. Last updated on september 4 2020. Select a writer who is thoroughly knowledgeable about the duties of the front desk staff and comfortable with writing. Training does not end with the manual.

If you have office procedures you need to document then you could probably use an office procedures manual template. Cement your front desk training with a service agreement that serves as a binding contract that will be taken seriously during the front desk training period. Elements of a training manual template for employees.